PowerPoint

The instructional slideshow is designed to give new employees a introduction to working with the agency. It stresses the importance of key concepts related to communication, privacy rights and providing excellent customer service. media type="custom" key="11051480"

Resources

Evenson, R. (2010). Customer Service Training 101. Farr, M. (2007). Getting the Job You Really Want. Perkins, P. (2008). The Art and Science of Communication: Tools for Effective Communication in the Workplace. Scumaci, D. (2007). Designed For Success.
 * BOOKS**

http://www.bnet.com/videos/why-email-starts-fights/241106
 * WEBSITES**

All images taken from Microsoft Clip Art Gallery
 * IMAGES**